We will offer a full refund on all items within 14 days of receipt if the returned products meet our return criteria. Unfortunately, we can not refund any taxes, duties, charges, or shipping fees for returns. Refunds will be done in Euros at the price paid upon original purchase.

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If you have any questions about your return, please contact us at @unfino.clothing or contact@unfino.com with your order details. Do not forget to specify if it is a return and provide the reason so we can instruct you accordingly.

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Important before returning:

→ All products must be returned within 14 days of receipt.

→ All products must have all original Unfino tags still attached.

→ Return shipment is at the customer’s own cost.

→ We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.

→ When your return has been accepted, your refund will be issued, and you will receive a confirmation DM/email. A refund will be issued to your original payment method.

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Return steps

→  Send a DM to @unfino.clothing or an email to contact@unfino.com and mention

• Name

• Product and size/color

• Reasoning of return

→ Once we receive your DM/email, we will send you a confirmation DM/email including our return address.

→ Place your item(s) in a bag.

→ Post your parcel using any of your preferred shipping methods.

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Problems or complaints

Before your parcel leaves our stockroom, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 7 days after receiving your order at contact@unfino.com to be eligible for alternatives such as exchanges, refunds, or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason for this request.